Managed Operations

Ongoing SLA Tiers for Enterprise Stability

From business-hours database care to 24/7 designated Senior DBA leads with sub-30-minute critical response times.

CODE: SLA-S

Silver SLA

Business Hours Care

Ideal for organizations with internal teams needing proactive DBA assistance, routine maintenance, and scheduled optimizations.

• Coverage: 8×5 Business Hours Support

• Engineering Bank: Up to 16 Hours/month

• Response SLA: < 2 Hours Target

• Proactive Checks: Health Audits & Maintenance

• Safety: Backup Verification Drills

Most Selected by Enterprises

CODE: SLA-G

Gold SLA

Engineered for revenue-critical production tiers requiring continuous telemetry monitoring and 24/7 incident intervention.

• Coverage: 24×7 Rapid Critical Outage Dispatch

• Engineering Bank: Up to 32 Hours/month

• Critical Response: < 30 Minutes SLA

• Monitoring: Real-time Deadlock & Wait Stats

• Escalation: Direct to Principal Architect

CODE: SLA-P

Platinum SLA

Full-service database operations with a designated primary senior DBA lead, unlimited emergency dispatch, and complete lifecycle ownership.

• Coverage: 24×7 Comprehensive Operations & Dispatch

• Engineering Bank: Up to 64 Hours/month

• Dedicated Staff: Named Senior Primary DBA + Shadow

• Critical Response: < 15 Minutes SLA

• Advisory: Continuous Architecture & DR Reviews